Refund Policy

Eligible for a Full Refund

• Request within 30 days of purchase
• Software not activated or minimally used
• Technical issues we cannot resolve
• Product not as described
• Duplicate purchase by mistake
• Compatibility issues confirmed by support

Partial Refund Scenarios

• Requests after 30 days (case-by-case)
• Extensive documented software usage
• Services partially delivered (training, custom setup, data migration)

Refund Process

1. Contact us with your order details
2. Review — we may ask for additional information
3. Approval — you receive confirmation
4. Processing — refund to your original payment method

What you’ll need: order number or invoice ID, purchase email, reason for the request, purchase date and amount, any supporting documentation.

Processing Times

• Credit/debit cards: 3–5 business days
• PayPal: 1–2 business days
• Cryptocurrency: 24–48 hours to the original wallet

Special Cases

If our support team cannot resolve a technical problem, a full refund is available regardless of timeframe — no questions asked. If the software doesn’t work with your system despite meeting requirements, we offer a free compatibility assessment, alternative recommendations, and a full refund if no solution is found. We also consider refunds beyond the standard policy for documented exceptional circumstances.

Non-Refundable Items

• Custom development work (after completion)
• One-on-one training sessions (after delivery)
• Data migration and consulting services (after completion)
• Third-party software licenses (subject to vendor policy)

Alternatives: service credit, additional support sessions, tier upgrades, extended support, or partial refund + credit combinations.

How to Request

Email Contact@noxa-shop.com (subject: “Refund Request – Order #…”) or call/WhatsApp +1 (276) 525-9751 (Mon–Fri, 9 AM – 5 PM EST). Response within 24 hours.